Services
We aim to ensure that the Peoples culture always shines through and knowing what they want is most essential.
- Home
- Services
Service
What We Do Best
We believe in a future where people matter. It’s why we use the right technology to enhance the value of humans in delivering the right customer experience. For us, it’s knowing your people and knowing what drives them
What we offer
Customer service
Here at EIG we use state of the art tools to track, report and enhance the overall customer experience. We pride ourselves in exceeding our client expectations while providing proper insight into their customer base and sharing ideas to be more effective daily.
Our training staff allows for Onboarding as well as continued training on our clients behalf, ensuring that our staff are qualified and able to provide the best possible customer experience. We provide customer service 7 days a week through phone, email and web chat while adhering to strict quality and compliance guidelines.
Web Chat
Web chat is a very effective tool to meet your customer’s needs in real time. Increase your conversion or customer satisfaction by integrating this function in your website. EIG has the tools to handle this sector of work with the latest in technology to ensure amazing results.
Email Support
We give your clients the peace of mind knowing they are communicating with a human being that cares. We use the best workflow tools to maximize efficiency and ensure Service levels are maintained throughout.
New Customer Acquisition
EIG has extensive experience in new customer acquisition both internationally and locally. We pride ourselves not only on acquisition of new customers, but the quality of the conversation with them. We use quality assurance and the right management to ensure that your brand is protected, opportunity areas are identified and leads closed within your business rules to ensure all parties are happy with the results.
Warm Calling
If your company is looking to gauge customer experience or introduce your customer to a new product, EIG can assist in the delivery of this service. By applying consumer lifetime models through our extensive analytical capabilities, we can assist you to reach your client with a new service or product offering.
Collections
Collecting from existing customers can always be challenging, let us use our skills in assisting you to recover revenue lost by your Company in the right manner and following the correct processes and not forgetting using the most friendly and efficient staff on offer to recover this deficit.
Why Choose Us
More than 20 Years of Experience.
EIG offers business process outsourcing (BPO) services that work for your business and industry.
As customer management experts and partners, we take a holistic view of your customer journey, now and in the future.
01. Experienced
Fusce ex vulputate integer hac elementum eros laoreet convallis suscipit.
02. Trusted
Fusce ex vulputate integer hac elementum eros laoreet convallis suscipit.
03. Curriculum
Fusce ex vulputate integer hac elementum eros laoreet convallis suscipit.
04. 24/7 Support
Fusce ex vulputate integer hac elementum eros laoreet convallis suscipit.
Testimonial
What They Say
Over 2,000 Company worldwide rely on MasteryKit
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
